App and account help
Find a quick answer or email our team for help with your account and the BikeBus.club app.
Your device model, iOS version, BikeBus.club app version and build number, time zone, approximate time of the issue, and a short description of what happened.
Never send a password, sign-in code, precise home or route coordinates, a child's name, medical details, or emergency-contact information.
Try these first
Try the same sign-in method you originally used: Apple, Google, or email. Confirm the device has an internet connection and that you can receive any required sign-in email. If access still fails, email support with the safe diagnostic details above.
In the app, open Profile, go to Danger zone, and choose Review account deletion. The review explains what will be deleted, anonymized, or retained before you confirm. If the in-app process fails, email support.
Stop safely before using your phone. Check connectivity and the app's Location and Notification permissions, then reopen the app. Your local organizer remains the right contact for immediate ride changes or local operational decisions.